Customer Service Desks

There are 2 Customer Service Desks available inside Al Ain Mall.
* Ground Floor - near Rivoli
* First Floor - near Women Secret

Outdoor & Basement Parkings

Mall outdoor parkings plus 3,000 parking spaces spread over 3 levels of basement. It also includes designated parking spots for People of Determination.

Taxis drop-off and pick-up

Located at Main Entrance

Electric Vehicle Charger

Electric Vehicle charging station available at in Basement 1 and Basement 2 parking.

Free Mall WiFi

Free DU Wifi service available at your convenience throughout the mall.

Etisalat & DU

Operates a full-fledged service branch on the Ground Floor for your telecommunication needs. Payment Machines are also available.

Wheel Chairs

Wheelchairs are available free of charge at all the Customer Service Desks, based on availability.

Child Care Rooms

There are 2 child care room facilities available in designated washroom areas where a parent can attend to their baby's needs.
* Ground Floor - near Perfect VIsion
* First Floor - near Mother Care

Lost & Found Assistance

If you’ve misplaced or lost an item in the mall you may visit our Customer Service Desks or Security Officers for assistance or contact +97137660333

Bank & Foreign Exchanges

Branches of First Abu Dhabi Bank (FAB), Commercial Bank of Dubai, Deem Finance, Al Ansari Exchange, Redha Al Ansari & ATMs of leading Banks are available at the Mall.

Rent a Car & Mall Car Wash Services

Car Rental Service is available from Thrifty located on the Ground level in front of Carrefour.
Protection Car Care & Al Mall Car Wash are available at B1 parking in the new extension.


Free Car Valuation & Inspection, free car deregistration, part-exchange and settlement of bank loans and mortgages. Offers a fast, easy and fair car buying service.

DHL Courier

DHL courier service available and located at B1 entrance leading to Carrefour.

Prayer Rooms

There are 1 prayer room for men and women located on the First Floor.
Extension - Next to Sharaf DG

Kiddie Kruzzers

Kiddie Kruzzer can be rented through the Customer Service Desks located in Ground Floor near Shakespeare Cafe.

Letter Box

Emirates Post - at the Main Entrance on the Ground Floor, First Abu Dhabi Bank side.